By Jill Szoo Wilson
She is thoughtful, intelligent, good-humored, and consistently encouraging to her fellow students. She’s the kind of student who listens closely when others speak, offers quiet affirmation rather than competition, and seems genuinely glad when her classmates do well. She began the semester strong, delivering two solid speeches and attending every class. There was nothing tentative about her start.
Midway through the term, something changed. Her warmth toward others remained. Her generosity did not disappear. But her attendance became uneven. Absences began to grow to the extent that she missed one of her assigned speaking dates. From there, a pattern emerged that did not match her ability or her effort.
This student did not vanish or disengage as some do. Each missed class came with a morning email in which she apologized and asked what she could do to keep up with the rest of the class. Even as she struggled to be present in the room, she worked to remain connected to the course and accountable to its expectations.
On the final day of the semester, I pulled her aside before class began. This was her last opportunity to deliver the make-up speech she had missed earlier in the term. I asked a question I have asked many students before, a question meant to open a door rather than close one: “How are you doing? Are you ready to go today?” I could see the fear in her eyes drain into the rest of her body and turn into fight-or-flight level tension. Tears came first. Panic followed. We agreed that she could choose whether to deliver the speech privately, after the other students had gone, or not deliver it at all.
When the classroom emptied, we talked for a long time. In the end, she did not give the speech—she could not—and in that moment, I knew I needed to honor her choice. There are times when I will encourage a student to push through their fear. Knowing when not to is part of the work.
What unfolded in that empty room was a trauma response. Panic, dissociation, and fear overtook the student’s capacity to communicate as her nervous system shifted into a state of perceived threat. Her breathing became shallow and rapid. Her body held itself tight. Her words rushed forward, tumbling over one another as she tried to explain how desperately she wanted not to feel the way she did.
Anyone who works in a position of authority—teachers, pastors, physicians, supervisors—has seen this moment. Communication can become physically unavailable when fear takes over. The body tightens, language recedes, and access to speech narrows. When someone is in that state, it is important to remember that applying pressure to the one suffering amplifies distress. Performance returns only when the nervous system has time and space to settle.
There are moments when growth comes from learning that discomfort is not danger, and pushing through fear can be part of that work. There are other moments that call for a different response, as I will explain in the next section.
Fear, Authority, and the Return of Choice
Clinical psychologist David A. Carbonell has spent decades working with people whose lives are shaped by anxiety and panic. His work is especially instructive for those in positions of authority because it explains fear without shaming the person who experiences it and without requiring the leader to become a therapist.
Carbonell begins with a simple but destabilizing premise: anxiety is not a failure of reasoning. It is the activation of a survival system designed to move faster than thought. When fear arises, the brain’s alarm circuitry engages before the reflective systems responsible for language, planning, and explanation have time to come online. This system is meant to protect us, not to help us communicate well.
In moments of perceived threat, the nervous system does not pause to ask whether fear is reasonable or proportional. It acts. Muscles tighten. Breathing shifts into the chest. Attention focuses inward, and sometimes sight narrows. The body prepares for escape, defense, or collapse. Thought follows only if the body allows it.
This is why anxiety so often surprises both the person experiencing it and those witnessing it. A student who is prepared may suddenly freeze. A patient who understands their condition may struggle to answer basic questions. A congregant who wants to speak honestly may fall silent at precisely the moment language feels most necessary. These responses are not evidence of avoidance, deceit, or unwillingness; they’re evidence that the body has moved ahead of the mind.
Carbonell describes anxiety as a “counterintuitive problem” because the strategies people instinctively use to overcome fear often make it worse. Reasoning with fear, pushing through it, or trying to suppress it may appear sensible, but they frequently intensify the nervous system’s alarm. The body interprets urgency, control, or insistence as confirmation that danger is present. What sounds like encouragement to the leader can register as a threat to the person already struggling to regulate.
When I was struggling with heightened anxiety in 2013, I remember telling my longtime family doctor, who was familiar with my personality and profession, “Speaking exhausts me right now. I know what I want to say, but I just don’t feel like talking. It’s exhausting.”
This insight is critical for anyone in authority. When anxiety is driving the body, access to speech narrows as survival takes precedence. Communication returns as the conditions that support it are restored.
The AWARE Framework
Dr. Carbonell developed the AWARE framework while working with clients whose anxiety escalated quickly and overwhelmed their ability to stay present. Rather than asking people to conquer fear, the model offers a way to slow the moment down once fear has already arrived and to change how a person relates to that fear in real time. AWARE stands for Acknowledge, Wait, Allow, Repeat, and Engage. The sequence follows the nervous system’s own rhythm as it moves from alarm toward steadiness.
Acknowledge
Acknowledge begins by bringing attention to what is happening in the present moment. Fear often intensifies when it goes unnamed, especially when a person tries to reason their way out of it or push it away. My student described it this way: “The last time I did a speech, I kept thinking if I could run out of the classroom I would be okay, but then also telling myself I couldn’t run out of the classroom. The more I told myself to stay, the more panicked I felt.”
Acknowledgment interrupts that spiral. When fear is named as it appears, the body no longer has to work as hard to contain it. Attention shifts from escape to awareness, and the nervous system begins to loosen its grip.
In practice, acknowledging fear means noticing and naming what is present in real time: a tight chest, shallow breathing, racing thoughts, a sense of urgency. This naming does not analyze or correct the experience. It simply brings it into awareness. That attention eases the body’s demand for immediate action and signals that the moment can be tolerated rather than escaped.
Instead of asking, “How do I get out of this?” the question becomes, “Is this danger or discomfort?” When the answer is discomfort, fear can be acknowledged without being obeyed.
Acknowledgment slows the interaction and opens space for choice.
Wait
Wait introduces time into a moment that feels compressed. Fear collapses experience into urgency. Everything begins to feel as though it must happen immediately.
For my student, waiting would not have meant deciding what to do next. It would have meant staying with the sensations for a few seconds longer without acting on them. Feeling her feet on the floor. Allowing her breath to move as it could. Letting the urge to escape crest and fall rather than rushing toward resolution.
Even brief pauses give the nervous system crucial information. As seconds pass without action, the body begins to register that immediate escape is not required. Breathing steadies. Muscles soften. Attention widens enough for choice to return.
For leaders, waiting can feel counterintuitive. We are trained to move toward solutions, explanations, or outcomes. Carbonell’s work asks us to trust time itself as a regulating force. Waiting allows the body to recalibrate so that whatever comes next emerges from awareness rather than urgency.
Allow
Once fear has been acknowledged and time has been introduced, the next impulse is often to make the fear stop. This is where anxiety tends to escalate. The body senses resistance and responds by pushing harder.
In the student’s experience, this showed up as an internal struggle. She tried to calm herself, reason with herself, and override the urge to escape. Each attempt intensified her panic. Her body interpreted the struggle itself as evidence that something was wrong.
Allow changes that relationship. Instead of working against fear, the student lets the sensations exist without trying to fix them. The chest remains tight. The breath stays shallow. The urgency lingers. But the fight stops.
Allowing fear does not mean agreeing with it or surrendering to it. It means recognizing that the alarm has already sounded and does not need correction in order to settle. When resistance drops, intensity often follows. The body begins to regulate not because it was forced, but because it is no longer being fought.
Repeat
Fear rarely resolves in a single wave. It rises, softens, and often returns. When it does, the impulse is to interpret its return as failure.
Repeat offers a different response. When fear resurfaces, the student returns to the same steps without escalation. She acknowledges what she notices. She allows the sensations to exist. She waits again. Nothing new needs to be solved.
This repetition teaches the nervous system something essential: fear can come and go without requiring action. Each cycle weakens the urgency attached to the sensations. Over time, fear loses authority not because it disappears, but because it no longer controls the response.
Repeat builds tolerance, not toughness. Consistency, not control, carries the system toward regulation.
Engage
Engage comes after fear has been acknowledged, time has been allowed, and resistance has eased. The student does not wait for fear to disappear. She reenters the task while carrying the remaining sensations with her.
In the classroom, this means shifting attention outward. The student stands at the front of the room with a breath that is still shallow but workable. She looks up. She finds one face in the room. She begins with the first sentence she prepared.
Engagement does not require full calm. It requires orientation. Attention moves away from internal monitoring and toward the shared task of communication.
As the student speaks, fear may continue to rise and fall in the background. She does not evaluate it. She stays with the work in front of her. Each sentence spoken gives the nervous system new information: the body can remain visible, engaged, and unharmed.
Engage restores agency. Communication resumes not because fear vanished, but because attention found a place to rest outside the self.
What This Means for Leaders
Over the years, I have noticed that more students are arriving in my classrooms with nervous systems already shaped by repeated alarms. I see it in attendance patterns, in the way bodies brace before a speech, and in how quickly attention collapses inward once fear takes hold. This is not unique to my classroom. It is widespread and growing.
Recent data make that clear. A large national survey by the University of Michigan School of Public Health found that one in three college students reported moderate to severe anxiety symptoms, with more than a third meeting criteria for a diagnosable anxiety disorder (University of Michigan School of Public Health, 2023). The National Education Association reports similar findings, noting that anxiety now surpasses depression as the most frequently cited mental health struggle on many campuses (National Education Association, 2023). A global review in BMC Psychiatry echoes this pattern, showing that roughly one-third of college students worldwide experience elevated anxiety levels, with anxiety disorders among the most common conditions in this age group (Nguyen et al., 2023).
These are not abstract statistics. They describe the lived reality of the bodies and minds leaders stand before every day in classrooms, churches, clinics, and offices. Anxiety is shaped not only by individual history, but by cultural and academic pressures that accumulate long before people enter our spaces. For many, heightened vigilance is already the baseline.
That reality has direct consequences for communication. Bodies braced for threat do not speak as freely as bodies oriented toward engagement. When the nervous system detects danger, real or perceived, it redirects energy toward survival. Leaders trained to maintain momentum or secure outcomes may misread hesitation as resistance, silence as avoidance, or uneven performance as lack of preparation. Yet insistence on immediacy or efficiency can quietly confirm the very threat the nervous system is trying to manage.
Trauma-informed leadership begins with recognizing this dynamic. It does not require diagnosis, nor does it ask leaders to become therapists. Instead, it calls us to:
- notice how fear shows up in the moment,
- slow the interaction enough for regulation to begin, and
- orient expectations around the body’s capacity before asking it to communicate under pressure.
This does not weaken standards. It strengthens people.
Honoring a student’s nervous system in a moment of acute distress does not eliminate accountability or academic standards; it ensures that evaluation reflects capacity rather than collapse.
A trauma-informed posture creates the conditions under which students and colleagues can perform to their actual ability. It allows them to remain present long enough for thinking, skill, and preparation to take shape. The goal is not to remove challenge, but to ensure that challenge does not exceed the body’s ability to participate.
When leaders understand fear as a physiological response rather than a personal failing, they interpret hesitation as information. They allow choice to reenter the moment. And they learn to meet fear not with urgency, but with timing, which is often the difference between collapse and communication.
In an era when anxiety is this pervasive, trauma-informed leadership is not an added skill. It is a necessary form of stewardship.
Afterword
This is a complicated topic to write about because so much of what we do in a classroom grows out of instinct and the kind of discernment that only time creates. It is hard to explain to a new teacher, or to a young professional in any field, when to hold a firm pedagogical line and when to let it soften in order to meet the human being in front of you. Students need different things in different moments, and those needs are often invisible until they surface in panic, silence, or retreat.
I was out of the college classroom for two years. When I returned this past semester, I noticed a marked shift in the students. I am not someone who says, “This generation is lazy” or “The kids are changing” as a complaint about the future. The students are changing, but they are responding to changes that began long before they entered our classrooms. They face a cultural landscape shaped by social media, constant comparison, economic pressure, and a world that asks them to “perform” in nearly every public and private space. Their nervous systems reflect the world that formed them.
I taught a student in 2013 who blacked out while giving a speech. He remained standing at the podium, but his words stopped. Just before he went silent, he began to stammer, and I watched fear move through him until it overtook the moment.
After class, we sat together and debriefed. I asked him what had gone through his mind just before the fear took hold. He said, “I pictured my mom in the audience. And she was telling me I would not amount to anything.”
In that moment, it was clear that no amount of pedagogy would help him. He did not need stricter deadlines or more detailed feedback. He needed encouragement. He needed someone to meet him in the present moment and remind him that the story he carried was not the story he had to live. I decided to let him give the speech again during the next class period so he could replace that frightening experience with a new one.
What happened next shaped the way I think about teaching. After he finished the second speech, the entire class stood and applauded. They were not applauding brilliance. They were applauding something much more important: courage. They had seen a peer face something that had once undone him, and they honored the strength it took to return.
That semester taught me to build classroom cultures rather than classrooms organized around performance. It taught me that skills grow best in environments where students trust that their humanity is seen and that their fear will not be used against them. I have never regretted that decision.
Further Reading
Carbonell, David A. The Panic Attacks Workbook: A Guided Program for Beating the Panic Trick. McGraw-Hill, 2004.
Carbonell, David A. The Worry Trick: How Your Brain Tricks You into Expecting the Worst and What You Can Do About It. New Harbinger Publications, 2016.
Haidt, Jonathan. The Anxious Generation: How the Great Rewiring of Childhood Is Causing an Epidemic of Mental Illness. Penguin Press, 2024.
Sapolsky, Robert M. Why Zebras Don’t Get Ulcers. 3rd ed., Holt Paperbacks, 2004.




